Crown Store Gifting Update 2025

ZOS_Kevin

Hi All, today we are providing an update on the gifting requirements outlined in 2023. Through dedicated observation of real world gifting habits, active player feedback, and risk assessment, we have introduced some changes to gifting access on the customer service side. The general changes being made are to help in making gifting more accessible overall, especially for those looking for gifting access on alt accounts.

For those interested in gifting access for both your main character and any alts, feel free to apply through the link here. For those who may have applied for gifting before and did not qualify, we encourage you to try again under the newly updated guidelines.

As a reminder on how to fill out the form, here is a step-by-step walkthrough:

1. Billing / Purchase / Code
2. [Select Platform]
3. I have a question about a sale / offer
4. I want to send gift items from this account
5. Is this your Main Account
6. Fill out your information (Please make sure to fill out as much information as possible, including any alts you would like gifting access for.)

As a team, we actively review gifting on a daily basis and our leadership group meets regularly to discuss how things are going. The above changes were driven by these proactive conversations. We hope these changes will make it easier for active players to gain access to gifting overall and make it easier for your alt character to get gifting access. Thanks for your continued feedback on this.