Since Update 45 click on "Play" returns "eso has stopped working" within 1s

Dag_Jones

Since update 45, when I start ESO via the Steam Launcher and click on "Play" the screen turns black and 1s later crash report "eso has stopped working".

Environment:
Operating System: Windows 11 Pro 64-bit (10.0, Build 26100) (26100.ge_release.240331-1435)
Language: German (Regional Setting: German)
System Model: MS-7C91
Processor: AMD Ryzen 7 5800X 8-Core Processor (16 CPUs), ~3.8GHz
Memory: 32768MB RAM
DirectX Version: DirectX 12
Card name: NVIDIA GeForce RTX 3080 Ti
ESO Launch via: Steam

Description:
I start ESO via Steam.
I've updated to Update 45 (Fallen Banners) without Problems.
When I then click on "Play" the screen turns black and 1s later I get the crash report: "eso has stopped working"

Action Taken:
- Performed ESO repair at +8 times
- Rebooted multiple times
- Removed all AddOns
- Performed Windows 11 Updates
- Performed Nvidea Geforce Driver update
- Performed the "What do I do if ESO is crashing with a black screen after I press Play?" guide.
- Device Manager Shows no other GPU than my 3080 TI
- Updated Visual C++ (both x64 and x86)
- Run eso64.exe and zosSteamStarter.exe in compatibility mode as admin.
- De-installed ESO, removed the ESO directories and Re-installed ESO

Nothing helped. Starting ESO via zosSteamStarter.exe always ends in "eso has stopped working".

When I start the Bethesda.net_Launcher.exe or the RestartHelper.exe , I get to the Login Screen.
So eso64.exe seems to work with the other Launcher. There seems to be a problem with the zosSteamStarter.exe .

I've also run windbg on the dmp files and it shows:

EXCEPTION_RECORD: (.exr -1)
ExceptionAddress: 00007ff75eec1294 (eso64+0x0000000000a91294)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000000
Parameter[1]: 0000000000000000
Attempt to read from address 0000000000000000 <

---

PROCESS_NAME: eso64.exe

READ_ADDRESS: 0000000000000000

ERROR_CODE: (NTSTATUS) 0xc0000005 - Die Anweisung in 0x%p verwies auf Arbeitsspeicher bei 0x%p. Der Vorgang %s konnte im Arbeitsspeicher nicht durchgef hrt werden.

EXCEPTION_CODE_STR: c0000005

EXCEPTION_PARAMETER1: 0000000000000000

EXCEPTION_PARAMETER2: 0000000000000000

STACK_TEXT:
000000e4`e020e890 00007ff7`5e7ff79a : 00000265`3e8d8fc0 00000000`00000001 00000000`00000040 00000265`43c57890 : eso64+0xa91294
000000e4`e020e900 00007ff7`5e8099b2 : 00000000`00030386 00000265`3e8d9a80 00000265`43c57890 00000265`00008040 : eso64+0x3cf79a
000000e4`e020fa00 00007ff7`5e80b928 : 00000000`000000b1 00000265`3e8d9a80 00000265`43c57890 00000000`000000aa : eso64+0x3d99b2
000000e4`e020fa30 00007ff7`608816f2 : 00007ff7`611764c0 00000000`00000005 00000000`00000000 00000000`00000000 : eso64+0x3db928
000000e4`e020fb40 00007ffa`d0c7e8d7 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : eso64+0x24516f2
000000e4`e020fb80 00007ffa`d179bf2c : 00000000`00000000 00000000`00000000 00000000`00000000 000000e4`e020fbd0 : kernel32!BaseThreadInitThunk+0x17
000000e4`e020fbb0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x2c


STACK_COMMAND: ~0s; .ecxr ; kb

SYMBOL_NAME: eso64+a91294

MODULE_NAME: eso64

IMAGE_NAME: eso64.exe

FAILURE_BUCKET_ID: NULL_POINTER_READ_NULL_INSTRUCTION_PTR_INVALID_POINTER_READ_c0000005_eso64.exe!Unknown

OS_VERSION: 10.0.26100.1

BUILDLAB_STR: ge_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

IMAGE_VERSION: 1.0.0.1

FAILURE_ID_HASH: {51ddc2f3-29f1-5911-f4fc-c0f4bd033488}


Any ideas how to fix that?

I opened a ticket too, but "My Support" doesnt show any of my tickets anymore :-(
Thx.

Dag_Jones

Additional tests:
- Windows Firewall: Allows ESO and test with disabled Firewall failed.
- Antivirus: Allows ESO and test with disabled Antivirus failed.
-

Dag_Jones

Problem resolved.
Last Actions:
- Reinstalled graphic driver with "Clean Installation" to reset config (didn't fix)
- Deinstalled Steam, which deinstalled all games including ESO.
- Ensured that Steam and ESO folders (both) are fully removed/renamed.
- Installed Steam.
- Installed ESO for the 5th time.

Fixed.