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I have a voucher to redeem but when I put the code in it says I must give my game registration first

Carolineu
Carolineu
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Where would I find the game registration? I've tried the codes from billing history. From the very earliest to the most recent and a couple of them in between. None of those codes work. Sorry to ask such a basic question, but I'd love to redeem this voucher they gave me :)
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